Job Description: Museum Gift Shop & Volunteer Manager

Position Title: Museum Gift Shop & Volunteer Manager
Department: Guest Experience/Visitor Services
Reports To: Castle Museum Executive Director
Location: The Castle Museum Carriage House
Employment Type: Part-Time
Hours & Rate: $14.00 at 10 hours/week

Position Summary:

The Museum Gift Shop & Volunteer Manager is responsible for creating and maintaining a welcoming, engaging, and educational experience for all museum visitors. This role involves overseeing the Gift Shop retail operations, including inventory management, merchandising, and sales. The manager would enhance volunteer tour guide recruitment, training, retention, and communication.

Key Responsibilities:

• Guest Experience: Welcome guests to the museum for house tours and special events. Develop and implement strategies to enhance the overall visitor experience, facilitate their needs, and assist in providing a welcoming experience to all.
• Gift Shop Retail Operations Management: Oversee daily gift shop point-of-sale purchases. Ensure the gift shop operates in compliance with all relevant laws and museum policies. At the end of each day, ensure daily sales match the daily deposits. Work with museum staff to coordinate promotions and integrate the gift shop into the visitor experience.
• Merchandising and Inventory: Select, order, and manage inventory, ensuring that our products are well-stocked, appropriately priced, and aligned with the museum’s themes and mission. Stay current with new products and services that enhance the guest experience and drive sales.
• Volunteer Management: Assist to recruit, manage, and train volunteers to conduct museum tours.

Qualifications:

• Education: Bachelor’s degree or other management, hospitality, or museum-related experience.
• Experience: Minimum 2 years of experience in guest services, hospitality, or other relevant fields. Supervisory experience preferred.
• Skills:
  • Excellent customer service, sales skills, and high level of professionalism.
  • Strong team management abilities, communication, interpersonal, and customer service skills.
  • Ability to analyze data and feedback to drive improvements.
  • Proficiency in Microsoft Office Suite and digital point-of-sales systems.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

If interested in being considered, please email your resume to [email protected] or call 740-373-4180.